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SMS Medical Practice

SMS Medical Practice, Wembley Centre for Health and Care, 116 Chaplin Road, Wembley, Middx, HA0 4UZ

TelTelephone: 020 8795 6152

Out of hours: 111

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

SMS Medical Practice

SMS Medical Practice, Wembley Centre for Health and Care, 116 Chaplin Road, Wembley, Middx, HA0 4UZ

Practice Opening hours

The practice is open during the following times:

Monday08:00-18:30
Tuesday08:00-19:30
Wednesday08:00-18:30
Thursday08:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Practice News

Flu Jabs

If you are a patient with any of the following, you are entitled to an annual flu jab starting in September 2020. Please call the surgery on 020 8795 6152 to book an appointment. Aged 2-3 years of age. Aged 65 years of age. Are a Carer. Are Pregnant. Have Heart Disease, Diabetes, Asthma or COPD. […]

CORONAVIRUS Covid 19 Information

Coronaviruses are a large family of viruses causing less-severe disease such as the common cold and others causing more severe disease.  Those have fallen ill are reported to suffer coughs, fever and breathing difficulties, loss of taste and or smell.  As this is viral pneumonia, antibiotics are of no use.  Anti viral drugs may be […]